Policies

Appointment Policy

Your appointment time is reserved just for you. Please arrive a few minutes early so you can relax and enjoy your full treatment.

Cancellation Policy

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service. No-shows may be charged up to 100% of the reserved service.

I understand that emergencies happen and will always do my best to be understanding when unexpected situations arise.

Late Arrival

If you arrive late, your treatment may need to be shortened to avoid delaying the next client. Full service pricing still applies.

If you are more than 15 minutes late, your appointment may need to be rescheduled.

Illness

If you are feeling sick, have a fever, or have a contagious illness, please contact me as soon as possible to reschedule your appointment.

Refund Policy

Because professional skincare services cannot be returned once performed, all services are non-refundable.

Retail skincare products may be exchanged within 14 days if they are defective or if an unexpected skin reaction occurs. Please contact me before discontinuing any professional home care so I can help adjust your regimen.

Results Disclaimer

Every client’s skin is unique. While I customize every treatment to achieve the best possible results, outcomes vary based on skin condition, home care, lifestyle, medications, and consistency with treatment recommendations.

Gift Cards

Gift cards are non-refundable and may not be redeemed for cash. Please treat them like cash, as lost or stolen gift cards cannot be replaced.